---
title: Bomee Device Frozen (Stuck LED Red, or LED Flash Red/Blue/Green)
description: "Momitalk Frozen\n\nDue to prolong use of Momitalk while rare it is possible it can freeze during operation.\n\nIf you run into this issue please follow the steps outlined below."
---

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 Welcome to Bomee Knowledge Base Page

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1. [Bomee Knowledge Base](https://support.bomee.io/?hsLang=en)
2. [Troubleshooting (Bomee Equipment)](https://support.bomee.io/troubleshooting-bomee-equipment?hsLang=en)

# Bomee Device Frozen (Stuck LED Red, or LED Flash Red/Blue/Green)

## While rare, prolonged use of Momitalk may occasionally cause the system to freeze during operation. If you experience this issue, follow the steps below to safely reset your Momitalk device and recover your session if possible.

### Table of Contents

- [If Stuck on Red Light during a recording](https://support.bomee.io/momitalk-frozen#redlight)
- [If Bomee LED is flashing "Green/Blue/Red"](https://support.bomee.io/momitalk-frozen#redbluegreen)

---

#### **Step-by-Step Recovery Instructions - If Stuck on Red Light during a recording**

1. **Retry the “Finish” Barcode Scan**
   
     - Scan the **“Finish”** barcode one more time to see if the session ends successfully and the LED turns Green.
2. **Wait Briefly**
   
     - If the LED remains Red, wait approximately **5 minutes**.
3. **Power Off the Bomee Mini PC**
   
     - Press the **power button once** (do **not** hold it down) located on the front of the Bomee device.
     - Wait **10 seconds** for it to shut down fully.
   
   > **Note:** If the device does not power off (the light on the power button remains Blue or White depending on your model), press and hold the power button for **5 seconds** until the light turns off.
4. **Restart the Device**
   
     - After waiting **15 seconds**, press the power button **once** (do not hold) to power the device back on.
     - Allow up to **6 minute** for the system to boot fully.
5. **Check the Admin Portal (If you weren't recording an active session this step can be skipped)**
   
     - Log in to your **Bomee Admin Portal** and search for the ultrasound session using the **barcode number**.
   
   > If you do not have access to your portal login, please contact support at **us\_help@humanscape.io**  
   > For guidance on using the Admin Portal, [click here](https://support.momitalk.com/momitalk-admin-portal?hsLang=en).

---

#### **If the Session Did Not Upload Automatically**

Leave your Bomee equipment powered on and email **us\_help@bomee.io** with the following information:

- The **barcode number** associated with the session
- The **date** the ultrasound was recorded

Our support team will attempt to recover the ultrasound data and will notify you with the status of the recovery process.

⚠️ **Note:** Recovery is **not guaranteed**.

---

#### **Alternative Option for Faster Resolution**

If your user cannot wait for the recovery process, we recommend **re-recording the ultrasound session** for a quicker turnaround.

---

#### **Step-by-Step Recovery Instructions - If Bomee LED flashing Red/Blue/Green**

1. **Power Off the Bomee Mini PC**
   
     - Press the **power button once** (do **not** hold it down) located on the front of the Bomee device.
     - Wait **10 seconds** for it to shut down fully.
     - If the device does not power off (**the light on the power button remains Blue or White depending on your model**), press and hold the power button for **5 seconds** until the light turns off.
2. **Restart the Device**
   
     - After waiting **15 seconds**, press the power button **once** (**do not hold**) to power the device back on.
     - Allow up to **6 minute** for the system to boot fully.
     - If Bomee does not fully power on (LED Green) then repeat these steps one more time.

 

If you need further assistance, don’t hesitate to reach out to **us\_help@humanscape.io**.

- [Troubleshooting (Bomee Equipment)](https://support.bomee.io/troubleshooting-bomee-equipment?hsLang=en)
- [Bomee Equipment & Services (Guides)](https://support.bomee.io/bomee-equipment-services-guides?hsLang=en)
- [Bomee Application (Guides)](https://support.bomee.io/bomee-application-guides?hsLang=en)

Support Email: us\_help@humanscape.io

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