---
title: "Error: Check Network Connection"
description: Check Network connection error message and/or uploads not displaying on the admin portal.
---

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 Welcome to Bomee Knowledge Base Page

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1. [Bomee Knowledge Base](https://support.bomee.io/?hsLang=en)
2. [Troubleshooting (Bomee Equipment)](https://support.bomee.io/troubleshooting-bomee-equipment?hsLang=en)

# Error: Check Network Connection

## Check Network connection error message and/or uploads not displaying on the admin portal.

### **Possible Causes**

1. Wi-Fi or Ethernet is unavailable.
2. The network connection is unstable/slow.
3. Preconfigured Wi-Fi credentials are incorrect.

---

### **Solutions**

1. **Test Network Connectivity:**
   
     - Use a phone or laptop to verify the network is functioning.
     - Use a speed test application on your phone near the location of your Bomee to see how strong the signal and speeds are in that particular location.
     - Strong upload speeds are needed for reliable, fast video uploads

Speedtest by Ookla is a great free mobile app to test network speeds - You can download to your mobile phone using the link [here](https://www.speedtest.net/apps) 

1. **Check Ethernet Connection:**
   
     - Ensure the Ethernet cable is securely connected to both the Mini PC and the router/switch.
2. **Reconnect to Wi-Fi:**
   
     - Confirm if your Wi-Fi credentials are the same as they were when the Bomee was originally installed at your location.
     - If WiFi has changed in anyway (SN and/or password) please see article [***How to update your WiFi settings***](https://support.momitalk.com/wifi?hsLang=en)
3. **Improve Network Stability:**
   
     - If the credentials are correct then ensure the Mini PC is within range of the Wi-Fi router. (If too far or in a corner, WiFi signal may not be strong enough to provide a reliable connection)
     - Switch to Ethernet if Wi-Fi is unreliable.

---

### **When to Contact Support**

For persistent issues, contact the Help Desk at **us\_help@humanscape.io**

- [Troubleshooting (Bomee Equipment)](https://support.bomee.io/troubleshooting-bomee-equipment?hsLang=en)
- [Bomee Equipment & Services (Guides)](https://support.bomee.io/bomee-equipment-services-guides?hsLang=en)
- [Bomee Application (Guides)](https://support.bomee.io/bomee-application-guides?hsLang=en)

Support Email: us\_help@humanscape.io

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