---
title: Fixing Video Signal Issues
description: Blue/distorted screen during video recordings, flashing red/blue lights even the ultrasound machine is powered on and not in stand by mode.
---

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1. [Bomee Knowledge Base](https://support.bomee.io/?hsLang=en)
2. [Troubleshooting (Bomee Equipment)](https://support.bomee.io/troubleshooting-bomee-equipment?hsLang=en)

# Fixing Video Signal Issues

## Blue/distorted screen during video recordings, flashing red/blue lights even the ultrasound machine is powered on and not in stand by mode.

### **Possible Causes**

1. Loose or unplugged video connections.
2. The ultrasound machine's video output is inactive.
3. Faulty cables, adapters, or capture card.

---

### **Solutions**

1. **Check All Video Connections:**
   
     - Verify that the video cable is securely connected to the **video-out port** on the ultrasound machine.
   ![Ports](https://support.bomee.io/hs-fs/hubfs/Ports.png?width=670&height=367&name=Ports.png)  
     
     - Ensure the other end is properly inserted into the **capture card’s video-in port**.
   ![photo-output (11)](https://support.bomee.io/hs-fs/hubfs/photo-output%20(11).jpg?width=670&height=223&name=photo-output%20(11).jpg)

1. **Inspect Cables and Adapters:**
   
     - Check for physical damage (fraying, bent pins, etc.) on the cables or adapters.
     - Replace any damaged cables with one of the same type.
2. **Confirm Ultrasound Machine Output:**
   
     - Test the video output by connecting the machine directly to an external monitor.
     - If no signal appears, contact the ultrasound machine’s support team.
3. **Restart the System:**
   
     - Disconnect and reconnect the Mini PC, capture card, and ultrasound machine.
     - Reboot the Mini PC and ensure the LED indicator shows **green** before testing.
4. **Test with Spare Components:**
   
     - Use a backup HDMI, VGA, or DVI cable to rule out cable faults.

---

### **When to Contact Support**

If issues persist after trying these steps, contact the Help Desk at **us\_help@humanscape.io** for advanced troubleshooting.

- [Troubleshooting (Bomee Equipment)](https://support.bomee.io/troubleshooting-bomee-equipment?hsLang=en)
- [Bomee Equipment & Services (Guides)](https://support.bomee.io/bomee-equipment-services-guides?hsLang=en)
- [Bomee Application (Guides)](https://support.bomee.io/bomee-application-guides?hsLang=en)

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